Terms of Business

Registered office address:
The Care Umbrella Limited,
138, Bromham Road,
Bedford,
Bedfordshire. MK40 2QW.

Trading address:
The Care Umbrella Limited,
51 | Spaces,
The Maylands Building,
Hemel Hempstead,
Hertfordshire. HP2 7TG.

The Care Umbrella Limited is a Private Limited Company registered in England
Company registration number: 12467680
VAT number: 349 6598 37
ICO number: ZA786122

These Terms of Business govern Your access and use of all https://thecareumbrella.co.uk/ Services and they apply in addition to Our Website Terms of Use, Privacy Policy and other documents, as listed below in clause 10. By using any Service and Affiliate service of The Care Umbrella Limited, you (the Client) agree to be bound by the Terms listed below. Any participation in this service will constitute acceptance of this agreement. Thus, please read these Terms carefully before purchasing, entering into any agreement with or using any service operated or owned by The Care Umbrella Limited. If you do not agree to abide by Our Terms, please do not use Our Services.

These Terms are always clearly displayed on:  thecareumbrella.co.uk

If you do not understand any part of these Terms or you need further clarification on any of the points within this document, please contact us by email at: hello@thecareumbrella.co.uk

Definitions

The Care Umbrella Limited: “thecareumbrella.co.uk”, “The Care Umbrella”, “Us”, “Our”, “We”. These phrases also encompass “Affiliates”: wherever We mention these definitions, We are also referring to Our Affiliates.

Affiliates: sister companies and subsidiaries of The Care Umbrella Limited, such as and including CommCareConnect/CCC/CommCareConnect Limited.
Terms of Business (Terms): The Terms of Business that User/s and Client/s agree to before undertaking or using the Services provided by The Care Umbrella Limited

Third Parties: any other person/organisation/group/company that is not owned or operated by the Client, User or Us. This includes the Services We may use and recommend, such as printing, design, copywriting and disclosure.

The Client: “You”, “Your”. The organisation, person, group, company—anyone commissioning or using the Free Services, Prepaid, Advertising and Content Services provided The Care Umbrella Limited

The User: “You”, “Your”. This includes the website visitor, account holder, Contributor, advertiser—anyone using or interacting with the available features and functions of The Care Umbrella platforms and Services.

Contributor: User/s and Client/s who supply, support, create and submit any Content contained within The Care Umbrella Limited

Content: all the material, such as graphics, videos, text and advertisements contained within the website or other digital and printed platforms owned and operated by The Care Umbrella Limited

Advertising: every type of Advertising, advertisement and advert Service Offered by The Care Umbrella Limited, including Free, Promotional, Offers and Prepaid.

Service/s: Excluding Third Party Services, “Service/s” refers to all Prepaid, Free Service/s, Promotional and Offers provided by The Care Umbrella Limited

Prepaid: Services paid for in advance.

Free Service: Services that do not require payment.

Offers and Promotions: Service/s provided at a discounted price.

1. About

1.1. We reserve the right, at our sole discretion, to modify or replace these Terms at any time and without prior notice.

1.2. Our Services will be provided in accordance with our Terms.

2. Commencement of Work

2.1. The Client acknowledges that they have had the opportunity to carefully read through these Terms before using Our Services.

2.2. The Client accepts that these Terms supersede that of their own.

2.3. The Client has authority and permission to commission the Services of The Care Umbrella Limited, for and on behalf of themselves, their organisation, business, group or associates, as appropriate.

2.4. Unless otherwise agreed in writing and prior to the commencement of Services, The Care Umbrella Limited, do not include any extra costs associated with or liaising with, any client Third Parties. For example, external and associated bodies, groups or organisations.

2.5. The Care Umbrella Limited, reserves the right to refuse to undertake any instruction that is deemed illegal or immoral.

3. Payment and Purchases

3.1. All Our Advertising and Services are Prepaid.

3.2. If the Client purchases any Service through The Care Umbrella, the Client may be asked to supply certain information relevant to the service. This includes commercial, personal and financial data.

3.3. Unless otherwise agreed, the Client agrees to submit their content within 30 days from the date of purchase. After this date, any purchase will become void and any Prepaid amount is non-refundable

3.4. Payment for Services is to be made in GBP Sterling. Payment can be made online through Our website via credit/debit card, or offline, via bank transfer. The Client is responsible for any payment fees incurred, including international transfers. Account information and payment instruction is included within all invoicing.

3.5. We do not tolerate or accept any charge-back threat or actual charge-back from the chosen payment method. In the event that a charge-back threat is made or is placed, We reserve the right to withdraw Our Services and if appropriate report the incident to relevant credit/financial agencies.

3.6. Our Service fees incur VAT, chargeable to the Client at the current rate. Upon purchase, We provide you with an invoice that includes the VAT breakdown.

3.7. Our charges are clearly noted on Our price lists, relevant marketing material and can be found on Our website. Our charges clearly state whether they include or exclude VAT.

4. Services, Advertising and Content

4.1. Accuracy:
• All information and Content supplied by the Client/Collaborator/User is assumed to be accurate, correct and free from copyright.
• The Client/Collaborator/User are expected to carefully read through all previews of any advertisements or Content before submission. The Client takes all responsibility for checking that spellings, names, terminology and industry references are correct.

4.2. Delays:
• It is the responsibility of the Client/Collaborator/User to ensure that all requested text, information, logos, links, photographs or image files used within the Client/User Content or advertising are provided to Us. This includes the required format, in order for Us to successfully provide the Service.

• The Client/Collaborator/User accept that any delay in providing requested information or Content, may result in completion or deadline delays, for which We cannot be held liable.

4.3. Storage and Backup:
• We are not responsible for storing or backing up any Client/Collaborator/User Content or Advertisement, following the Service termination or Service expiry.

4.4. Third Parties:
• We shall not be liable for Client/Collaborator/User reliance on Our Services or the Services provided by Third Parties, including any losses or data corruption.

• We have no control over and assume no responsibility for, the content, privacy policies, or practices of any Third-Parties, their websites or services.

4.5. Content Use and Ownership: 
• Some of Our Services allow You to submit Content and information directly to Us for publication on Our website/s, digital and printed media and marketing platforms. You retain ownership of any intellectual property rights that You hold in regard to that Content.

• We reserve the right to change any Content that the Client/Collaborator/User provides, as we deem necessary in order to optimise Our Services.

• We retain the right to use Content or Advertisements as we deem appropriate, in relation to Our business activity and the Services we offer. You agree to Us displaying and publishing Content and Advertisements across any media platform. This may include any Content or Advertisement being displayed or distributed on third party platforms and properties, such as:

• Our own printed and digital marketing and promotional materials.
• Social media.
• Collaborative platforms and outlets.

4.6. Removal:
• We retain the right to decline, suspend, terminate or remove any Advertisement or Content without given notice. Examples of this include:

• Any Content or Advertisement that includes inaccurate information.
• Any Content or Advertisement deemed to be in breach of advertising standards, trading regulations or consumer protection laws.
• Any Content or Advertisement in breach of Data Protection Legislation, such as where a privacy complaint is issued, upheld or infringed.
• Any Content or Advertisement that We consider to be unlawful, misleading, offensive, prejudiced, inflammatory, or that may instigate prosecution, defamation, criticism or embarrassment.

• You may notify Us by email if you want Us to remove your displayed Advertisement from Our website and Our printed and digital marketing and promotional materials. If possible, We will action this request as soon as is reasonably practical. You shall not be entitled to a refund for Prepaid Services or released from your obligations to pay the full amount due for the term of the Service.

• Published Advertisements and Content displayed on third party platforms, via Our platforms, such as search engines, may still be accessible and visible after removal.

• Published Advertisements and Content cannot always be removed or disconnected from certain mediums such as social media, brochures, newsletters, printed or other digital marketing material.

4.7. Advertising and Content Consequences:
• We make no representations, warranties or guarantees that an Advertisement, Content or Service will generate a particular number of impressions, clicks, enquiries or business opportunities. Equally, We make no representations, warranties or guarantees that an Advertisement or Service will generate profit or revenue.

4.8. Appearance:
• The appearance, functionality and formatting of Advertisements and Services is dependent upon the device and technology used by the User/Client.
• We may change the appearance, functionality and formatting of Advertisements and Services without prior notice.

4.9. Links:
• By linking to Our website, media or digital platforms, you agree to also be bound by the following:

• Our Service/s may contain links to third-party websites, Advertisements or platforms. We have no control over and assume no responsibility for, the content, privacy policies, or practices of any third-party web sites or services.

• Where the Service requires us to link to your website, we expect and assume that your website will comply with all applicable laws.

• We reserve the right to request that you immediately remove all links or any particular link to Our website, media and marketing platforms. You agree to immediately remove all links upon request.

5. Liability:

• You further acknowledge and agree that The Care Umbrella Limited, shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such Content or Services available on or through any digital or printed medium owned or operated by Us.

6. Content and Advertisement Processes and Amendments

6.1. We review and, upon Our approval, endeavour to publish Content or Advertisement submissions within three working days from receipt.

6.2. Following Our receipt of Advertisement or Content submissions, We deem it to be already approved by the Client/User and we shall have no liability for errors or omissions.

6.3. Monthly Advertisements are for the duration of the relevant calendar month.

6.4. Upon the pre-agreed expiry of Advertisement duration, Your Advertising is removed from Our website/s the following day.

6.5. If We are responsible for an unintentional omission or error in Advertisement/s or Content, We shall correct this, free of charge, as soon as is reasonably practicable and following receipt of written consent and instruction from You.

6.6. If You are responsible for an unintentional, minor error or omission in Advertisement/s or Content, We shall endeavour to correct this free of charge, as soon as is reasonably practicable and following receipt of written instruction from You.

6.7. You can request a reasonable, fair and minor amendment by emailing Us at: hello@thecareumbrella.co.uk

6.8. We reserve the right to refuse any Content or Advertising amendment/s and We are not liable for the failure to approve or action an amendment request.

7. Free Services, Offers and Promotions

7.1. The conditions contained within our Terms of Business also apply to Our Free Services, Offers and Promotions. Terms of Eligibility will be made available on request.

7.2. We reserve the right to change, terminate, remove or suspend Our Free Services, Offers and Promotions, at any time and without liability.

7.3. Any Free Service, Offer and Promotion is not transferable and is not subject to cash alternative/s.

7.4. Any Free Service, Offer and Promotion that has not been claimed or used within 30 days of the date of award/acceptance, becomes invalid.

8. Users, Clients and Accounts

8.1. We encourage and allow Users, Clients and Contributors to submit relevant Content for publishing on our website, platforms and associated marketing materials, both print and digital. Our Service allows Users, Clients and Contributors to post, link, store, share and otherwise make available certain content and information, text, graphics, videos, or other material.

8.2. You acknowledge and agree that Content submitted by You or on Your behalf to Our digital platforms and email systems, shall be free from viruses or other conditions that could damage or interfere with Our technology and data security.

8.3. You agree that We have no control over and assume no responsibility for the content, or practices of Clients and Users. You acknowledge that We are not participating perceptibly, moderating or monitoring all Client and User Content and therefore, The Care Umbrella Limited, shall not be responsible or liable, directly or indirectly, for any damage or loss caused, or alleged to be caused, by any Client/User practices and Content published on or through any digital or printed medium owned or operated by Us.

8.4. You shall indemnify Us for any Costs incurred by Us in the event that any third party brings a claim or objection against Us, including misrepresentation or misleading consumers.

8.5. We will consider requests to remove Content, but We are not obligated to do so, or to respond to You directly.

8.6. If you have any objection in regard to User or Client Content, You can request Content removal by emailing Us at: hello@thecareumbrella.co.uk

8.7. User, Client and Contributor Accounts:
• Wherever reasonably possible, We endeavour to protect Your digital information from unauthorised access, corruption, or theft throughout its entire lifecycle. However, The Care Umbrella Limited, shall not be responsible or liable for any damage or loss caused, or alleged to be caused, by any security incidents where data is accessed, stolen and used by a cybercriminal without authorisation.

• You acknowledge that You are responsible for securing Your password and login data and You retain liability for all actions related to Your data security.

• Users, Clients and Contributors shall ensure that any password, login or code that We provide You with, remains confidential.

• We reserve the right to withdraw and modify User, Client and Contributor accounts and settings without notice or explanation.

• We cannot guarantee the accuracy, credibility, quality, reliability, authenticity and outcome of any third-party offering that we recommend, publish, promote or Advertise. This includes recruitment, information, news, goods, events, ratings, third party accreditations, design services, writing services and criminal disclosure services.

• We shall not be responsible or liable, directly or indirectly, for any damage or loss caused, or alleged to be caused, by any third-party offerings, omissions, inaccuracies, fraudulent, fake or unreliable information published on Our website and the media and marketing platforms owned and operated by Us.

• In the event that You have a dispute with a third-party Advertiser or Contributor on our website or any platform owned or operated by Us, we advise that you contact the third-party directly.

• If you consider any link or Content on our website or media and marketing platforms owned and operated by Us, offensive or inappropriate, You can contact Us and We will consider removal requests, but We are not obligated to do so, or to respond to You directly.

• If you have any objection in regard to the Content displayed on our website or media platforms, You can request Content removal by emailing Us at: hello@thecareumbrella.co.uk

9. Suspension of and Changes to Our Services

9.1. We reserve the right to modify and make changes to thecareumbrella.co.uk and any other digital platforms owned or operated by Us without prior notice.

9.2. We shall attempt to ensure that thecareumbrella.co.uk is accessible to the Client and the User at all times. However, We may temporarily suspend Our Services at any time for reasons that include:

• Carrying out essential maintenance.

• Responding to emergency technical issues

Service suspension shall cease as soon as is reasonably practicable and following resolution.

9.3. Suspension of Our Services shall not release You from Your obligations to pay the full amount due for the term of the Service.

10. Law, Liability and Other Terms

English law applies and English courts have jurisdiction, as set out in our Website Terms of Use. We limit our liability to You as set out in our Website Terms. Those Terms, the Disclaimer and policies listed below also apply and form part of the contract between You and Us.

For more legal information, please choose and click the relevant option below:

Website Terms of Use
Disclaimer
Privacy Policy
Cookie Policy

If you have any questions about these Terms, please contact us:
The Care Umbrella Limited,
51 | Spaces,
The Maylands Building,
Hemel Hempstead,
Hertfordshire. HP2 7T.

Telephone: 0330 223 6903
Email: hello@thecareumbrella.co.uk

Advertising Price List

Event
Organisers
Type of AdvertIncludesRenewedPrice (£) + VAT
Banner Ad
  • Displayed on provider results page
  • Standalone, large banner
  • Prominent, top placement
  • Interactive, clickable link
  • Add your own rich graphics and text
  • Responsive, suitable for all devices
Monthly
£200
Promoted
Listing
  • Centrally placed on provider results page
  • Add your profile, CQC rating and contact details
  • Up to 3 Images
  • Logo
  • Website link
  • User ‘like/share’ function
Monthly
FREE

Advertising Price List

Job
Advertisements
Type of AdvertIncludesRenewedPrice (£) + VAT
Banner Ad
  • Displayed on provider results page
  • Standalone, large banner
  • Prominent, top placement
  • Interactive, clickable link
  • Add your own rich graphics and text
  • Responsive, suitable for all devices
Monthly
£200
Promoted
Listing
  • Single job advertisement
Monthly
£45
  • Up to ten job adverts
Monthly
£360

Advertising Price List

Services
Type of AdvertIncludesRenewedPrice (£) + VAT
Banner Ad
  • Displayed on provider results page
  • Standalone, large banner
  • Prominent, top placement
  • Interactive, clickable link
  • Add your own rich graphics and text
  • Responsive, suitable for all devices
Monthly
£200
Promoted
Listing
  • Centrally placed on provider results page
  • Add your profile, CQC rating and contact details
  • Up to 3 Images
  • Logo
  • Website link
  • User ‘like/share’ function
Monthly
Special Introductory Offer! Get 25% off the listed price for the first 6 months.


£50
Additional Service
Disclosure Barring Service (DBS)
  • We complete your DBS application for you
One-Off
£65

Advertising Price List

Trades
Type of AdvertIncludesRenewedPrice (£) + VAT
Banner Ad
  • Displayed on provider results page
  • Standalone, large banner
  • Prominent, top placement
  • Interactive, clickable link
  • Add your own rich graphics and text
  • Responsive, suitable for all devices
Monthly
£200
Promoted
Listing
  • Centrally placed on provider results page
  • Add your profile, CQC rating and contact details
  • Up to 3 Images
  • Logo
  • Website link
  • User ‘like/share’ function
Monthly
Special Introductory Offer! Get 25% off the listed price for the first 6 months.


£50
Additional Service
Disclosure Barring Service (DBS)
  • We complete your DBS application for you
One-Off
£65

Advertising Price List

Care Product
& Equipment
Suppliers
Type of AdvertIncludesRenewedPrice (£) + VAT
Banner Ad
  • Displayed on provider results page
  • Standalone, large banner
  • Prominent, top placement
  • Interactive, clickable link
  • Add your own rich graphics and text
  • Responsive, suitable for all devices
Monthly
£200
Promoted
Listing
  • Centrally placed on provider results page
  • Add your profile, CQC rating and contact details
  • Up to 3 Images
  • Logo
  • Website link
  • User ‘like/share’ function
Monthly
Special Introductory Offer! Get 25% off the listed price for the first 6 months.


£50

Advertising Price List

Care
Providers
Type of AdvertIncludesRenewedPrice (£) + VAT
Banner Ad
  • Displayed on provider results page
  • Standalone, large banner
  • Prominent, top placement
  • Interactive, clickable link
  • Add your own rich graphics and text
  • Responsive, suitable for all devices
Monthly
£200
Promoted
Listing
  • Centrally placed on provider results page
  • Add your profile, CQC rating and contact details
  • Up to 3 Images
  • Logo
  • Website link
  • User ‘like/share’ function
  • FREE, unlimited job advertisements
Monthly
Special Introductory Offer! Get 25% off the listed price for the first 6 months.


£50

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